Returns, Warranties, Incorrect Items, Tax Rates, Etc.

  Merchandise can be returned for exchange or refund within 15 days of receipt. 

  The merchandise must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all original packaging and the receipt.   

  For items shipped to you: Used non-defective merchandise cannot be returned for exchange or refund.  We will refund shipping costs on damaged or incorrect merchandise only.  Premium and express shipping charges will not be reimbursed.  If you refuse delivery on an order you will be charged the cost of shipping back to us.   

  Special Items: Cycling shoes may be returned only if cleats have not been installed.  Please try them on before installing your cleats.  Saddles may be returned if they have not been installed on a seat post.  If the rails are scratched in any way they cannot be returned.   

  Please note: If you send a product back from the United States or Internationally you need to declare any customs value.  Please indicate that this is a defective merchandise return and declare the customs value of $1.00.  We will not accept any package returned to us that has a declared customs value greater than $1.00.   You must contact us for the correct returns procedure and a return authorization number.

Returns Department  
Cycles West  
100 A Burnside Rd. West 
Victoria, BC  V9A 1B8 

  Every item Cycles West carries is covered by a warranty by the individual manufacturers. Generally warranties cover defects in materials and workmanship. Damage from abuse, neglect, accidents, and racing are not covered under any manufacturers warranty. It is the sole discretion of the manufacturer to repair or replace defective merchandise.

  Labour and shipping are not covered under any warranty; the customer pays these.

  You must contact us for the correct returns procedure and a return authorization number.

  If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received Cycles West will pay for the return shipping.

  You must contact us for the correct returns procedure and a return authorization number.


  All items shipped within Canada will be charged local taxes between  5% and 14%.  Outside of Canada you are responsible for any local duties that are imposed by customs. 


  At Cycles West we feel strongly about the environment and we try to recycle shipping materials and boxes.  Save a tree.


  All merchandise and prices on are subject to change without notice.  All merchandise is subject to availability.  All orders are subject to acceptance by Cycles West. 


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