Returns and Exchanges
Merchandise can be returned for exchange or store credit within 15 days of receipt.
RECEIPT IS REQUIRED FOR CREDIT OR EXCHANGE, NO EXCEPTIONS WILL BE MADE.
The merchandise must be returned new, unused, unaltered, not previously installed, and in a sellable condition with all original packaging and the receipt.
No returns on helmets, tools, shorts/tights and special orders.
Special Items: Cycling shoes may be returned only if cleats have not been installed. Please try them on before installing your cleats. Saddles may be returned if they have not been installed on a seat post. If the rails are scratched in any way they cannot be returned.
Every item Cycles West carries is covered by a warranty by the individual manufacturers. Generally warranties cover defects in materials and workmanship. Damage from abuse, neglect, accidents, and racing are not covered under any manufacturers warranty. It is the sole discretion of the manufacturer to repair or replace defective merchandise.
RECEIPT IS REQUIRED, NO EXCEPTIONS WILL BE MADE IF YOU DO NOT HAVE IT.
Labor and shipping are not covered under any warranty; the customer pays these.
Contact the store, or come to the store so that we can start the warranty procedure.